Delete your DORT account
You can ask us to delete your DORT account and the data linked to it at any time. You do not need to keep the game installed.
How to request deletion
- Send an email to support@dortgame.com from the email address you used to create your DORT account.
- Use the subject "Delete my account" and include your DORT username.
- We confirm the request by replying to that address, then delete the account within 30 days.
If you no longer have access to that email address, write to us anyway with your username and as much detail as you can; we may ask a few questions to confirm the account is yours.
What is deleted
- Your account: email address, password hash, username and country.
- Your saved progress, scores, best scores, rating, charges and in-game items.
- Your entries on leaderboards.
What is kept, and for how long
- Purchase records (product, time, purchase token and status) are kept for as long as tax and accounting law requires, and then deleted. They are not used for anything else.
- Technical server logs are deleted automatically within 30 days.
Deleting your account does not cancel or refund purchases made through Google Play; items bought for that account are lost. Guest play stores no progress on our server, so there is nothing to delete for guests.